Insuranceciooutlook

GT Motive: Claims Automation Simplified!

Follow GT Motive on :

Demerie Hill, Executive Director, Product Management and Delivery, GT MotiveDemerie Hill, Executive Director, Product Management and Delivery
The automotive insurance industry has always acknowledged the power of data and the myriads of benefits it can offer on being analyzed effectively. However, to thrive in the post-pandemic world, companies need to have more connected and flexible technology ecosystems that are collaborative, web-based, and able to be used anywhere, anytime and on any device. There is also an increased focus on adopting solutions that can drive automation (like artificial intelligence) in the claims space. However, to implement automation, companies need to have the right flow of information and ability to incorporate the best technology partners, which can be difficult in a closed ecosystem. To this end, businesses require more open platforms with APIs that allow for interoperability in the supply chain and also the ability to connect with the best supplier for the desired use case.

This is precisely the need GT Motive aims to address!

“We have embraced the open platform and are currently offering a solution which connects a number of artificial intelligence and machine learning partners into our core solution suite. In this workflow, our partners identify vehicle damages from images uploaded throughout the claim. We take that output, layer it with additional intelligence, and use our breadth of vehicle and repair data and expertise to transform that into a draft estimate,” says Demerie Hill, Executive Director, Product Management and Delivery, GT Motive. From there, the company helps its customers with a variety of use cases, from pre-policy damage identification, to claims triage, to automated draft estimating.

GT Motive was founded in 1971 with an aim to bring standardization and universal access to automotive manufacturers (OEM) repair data. Headquartered in Madrid and with a presence in 28 countries, this company specializes in delivering automotive repair data to the repair, insurance, fleet, and leasing industries. Their first product was a part catalogue on paper, which rapidly evolved into more intelligent software. “We believe our company’s foundation built on a wealth of data and the vast expertise of our teams are our core assets. Today, we deliver value to our customers with data and technology solutions all across Europe,” says Demerie. “We have always been focused on delivering innovative solutions, and in fact, our core product GT Estimate has been fully web-based since 2007—well before other comparable solutions in the market.”


We have embraced the open platform and are currently offering a solution which connects a number of artificial intelligence and machine learning partners into our core solution suite

This provides the company with greater flexibility to enable connectivity within the market, innovate and incorporate new technologies, and offer end-users optimal and modern user experience.

With transparent and accurate data, the company’s estimating and workflow platforms generate the trust needed to remove friction between insurers, repairers, and experts. Also, their approach to delivering solutions, including collaboration with best-in-class partners, provides customers the flexibility to easily adapt their supply chain as technology evolves. A key example of that is the ability to incorporate artificial intelligence partners and help customers to increase opportunities for claims automation. This drives a better customer experience by increasing accuracy, reducing cycle times, and ensuring subject-matter experts focus on high-value tasks—while other tasks become candidates for automation.

What differentiates GT Motive is the open and collaborative mindset they apply to building customer solutions. “Many other solution providers in our space prefer to control the full end-to-end solution, whereas we see that the market is evolving so rapidly that it’s impossible to be the best at everything,” says Demerie. That’s why the company focuses its investments on delivering value in the areas of its core competency – solutions to deliver data and its expertise to the market – while leveraging the expertise of partners to incorporate new technologies and augment solution capabilities. “We will not ask our customers to get something from us if someone else can do it better,” Demerie adds.

In one instance, GT Motive helped a Spain-based insurance client develop and refine the communications and processes around their direct repair network. The result was higher levels of efficiency and automation in their processes, a reduction of their adjustment expense costs by automating approval of low-risk claims, and an increase in overall process efficiencies from tools like an integrated OE parts ordering system to improve key-to-key time. The solutions not only helped enhance claim ratios but also directly impacted customer satisfaction.

With such a strong mindset backed by robust solutions, GT Motive envisions being an international reference in repair information and claims handling. “We want to focus on expanding growth in our current markets. We do that through a network of employees and company offices through the European region, as well as well-established network of partners who distribute our solutions in key markets,” concludes Demerie.

Share this Article:
Top 10 Claims Processing and Management Solution Companies in Europe - 2021
GT Motive

Company
GT Motive

Headquarters
Madrid, Spain

Management
Demerie Hill, Executive Director, Product Management and Delivery

Description
GT Motive was founded in 1971 with an aim to bring standardization and universal access to automotive manufacturers (OEM) repair data. The company has embraced the open platform and are currently offering a solution which connects a number of artificial intelligence and machine learning partners into its core solution suite. In this workflow, partners identify vehicle damages from images uploaded throughout the claim. GT Motive takes that output, layers it with additional intelligence, and uses its breadth of vehicle and repair data and expertise to transform that into a draft estimate